In-store tablet

The in-store tablet brings your loyalty programme to the counter. A walk-in customer enters their phone number, sees their points, vouchers and membership benefits, and asks to redeem something — which staff approve from the partner app or POS.

Where to find it

Dashboard → Storefront → Design (/configuration/design/design-settings) — Admin, Co-Admin — for the tablet’s banner and consent settings

Enrol the tablet from Dashboard → Operations → Devices, then link it from Partner app → Settings → Instore pairing or the POS.

It is not an ordering screen

This is the thing people most often get wrong. The tablet does not take orders. A customer cannot browse your menu or add anything to a basket on it. If you want walk-in customers ordering for themselves, that is the Self-order kiosk.

What the tablet does is connect an in-person visit to the same customer account they use in your app — which is otherwise a gap nothing fills.

Pairing it

Current tablet versions use the same device registry as the other hardware.

1. Create a tablet in Dashboard → Operations → Devices for the correct outlet and generate its 8-character enrolment code.
2. Enter that single-use code on the tablet within 15 minutes.
3. In the partner app or POS, open the in-store pairing screen and choose Link enrolled tablet. Select the enrolled tablet for your outlet.

There is no separate pairing PIN in the current flow. A heartbeat keeps the staff-device link active. If the link lapses, reconnect the enrolled tablet from the pairing screen; a reset or deactivated registry device needs a fresh Devices & staff PINs enrolment code.

Check your deployed version

Older deployments may still show a six-digit pairing PIN. The registry flow is implemented in current source, but rollout depends on your installed apps and backend version. Confirm the upgrade with support before changing an existing installation; do not assume every tenant has already migrated.

What a customer does

1. They enter their phone number on the tablet.
2. If they have an account, it is found. If not, they can register there and then — name, birthday, and a per-channel choice about marketing.
3. They see their reward points, wallet balance, vouchers, membership benefits and any pending offers.
4. They request a redemption.
5. A staff member approves or declines it in the partner app or POS, and the tablet updates immediately.

The approval step is deliberate. It keeps a person in the loop for anything that costs money, and it means the tablet can sit unattended on a counter without being a liability.

The first thing a walk-in sees on the tablet: the programme on one side, a phone-number keypad on the other.Illustration of a fictional demo account, with sample data. Not a live account.

Registration and consent

The registration flow is the cheapest list-building you have: a customer standing at your counter, already buying, asked once. Consent is captured per channel, so somebody can accept email and refuse SMS, and it feeds the same consent your campaigns respect — see Broadcast.

You control the banner on the phone-entry screen and whether the marketing consent prompt appears at all, in your design settings. Use the banner to say why somebody should bother: “Check your points” beats an empty box.

Placing it

• Where somebody is already waiting — beside the till, not across the room.
• Reachable and readable without leaning.
• Powered. A tablet that dies at lunchtime is a tablet nobody trusts.
• Where staff can see it, since every redemption needs their approval.

Offline behaviour

The tablet shows a network indicator and reconnects on its own, retrying with increasing patience rather than giving up. Its fonts are held locally, so it still looks right while it is reconnecting.

It cannot look up a customer without a connection — the account is not on the tablet. If the outlet’s network is unreliable, fix that before deciding the tablet is unreliable.

Troubleshooting

Symptom	Try this
The enrolment code is not accepted	It is single-use and expires after 15 minutes; generate a fresh code in Devices
It returned to the pairing screen	Check the registry device is active, then use Link enrolled tablet; after a reset, enrol again
A customer is not found	Confirm the number, including country code — they may have registered with another
A redemption never completes	It needs approval in the partner app or POS; check somebody is signed in there
Nothing loads	Check the outlet’s network; the tablet holds no customer data of its own
The consent prompt is missing	It can be switched off in design settings
Customers try to order on it	Expected — it is a loyalty counter. Consider a Self-order kiosk

Related: Devices & staff PINs · Reward points · Marketing Autopilot · What customers experience