Rewards, coupons & memberships

A restaurant can run several different reward schemes at once, and they are easy to confuse. Here is what each one is.

Thing	Where it comes from	How you use it
Reward points	Earned automatically as you order	Redeem for a reward once you have enough
Coupon	A public code you were given or saw advertised	Type the code at checkout
Voucher	A personal offer sent to you	Accept it in the app; it applies at checkout
Membership	A plan you pay for	Benefits apply automatically
Referral	Inviting a friend	Both of you get something when they order

Reward points

Points build up as you order and turn into a reward once you reach the amount the restaurant sets. What a reward is varies — a free dish, an amount off, cashback into your wallet.

Points can expire if the restaurant chooses; you will be told before they do. You can usually see your balance on the rewards screen, and often on your receipts.

You can normally use points in person too, by showing your code at the counter.

Coupons

A coupon is a public code. Type it at checkout and it applies if the order meets its conditions — a minimum spend, particular dishes, certain days or hours, or first-order only.

If a code is refused, it is nearly always one of those conditions rather than a broken code.

Vouchers

A voucher is issued to you rather than to everyone. It arrives by message or appears in the app, and you accept it before you can use it. Once accepted it is applied at checkout when the order qualifies.

Vouchers expire, and the expiry is shown when you accept.

Memberships

A membership is a plan you pay for — monthly or otherwise — that carries ongoing benefits: free delivery, a better points rate, a free dish each period, a standing discount.

It renews automatically until you cancel, and you can cancel from your account. If a renewal payment fails you are given a grace period and reminders before the membership lapses.

Referrals

Share your referral code and both of you get something when the person you invited orders. Your code and its status are in your account.

Common questions

Question	Answer
My coupon code was refused	Check the minimum spend, the dishes and any date or time limits
Can I use a coupon and points together?	Sometimes. The restaurant decides whether offers stack
Where did my voucher go?	Vouchers expire; check the offers section for its expiry
My points did not go up	Points are added when the order completes, not when it is placed
Points disappeared	They may have expired — expiry is set by the restaurant
I was charged for a membership I cancelled	Cancelling stops the next renewal; the current period usually runs to its end
Do rewards work across different apps?	No. Each restaurant runs its own scheme

Related: Paying & your wallet · Placing an order · Your account & privacy